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AI Chatbot · Freemium
Freshchat logo - AI Chatbot

Freshchat

Freshchat by Freshworks is an AI-powered omnichannel messaging platform with Freddy AI Agent bots, Freddy AI Copilot, live chat, a unified agent workspace and intelligent routing across web, app and messaging channels.

  • ai chatbot
  • freshchat
  • freshworks
  • freddy ai
  • live chat
  • omnichannel messaging
  • customer support
  • shared inbox
  • chatbot
  • helpdesk
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Updated Oct 9, 2026

Pricing Freemium

Rating No reviews yet

Freshchat preview - AI Chatbot

Standout Features

What makes Freshchat stand out

  • Freddy AI Agent and Copilot
  • Omnichannel messaging
  • Unified agent workspace
  • Free plan for up to 10 agents

Key Features

What’s in the toolkit?

  • 01

    Freddy AI Agent

  • 02

    Freddy AI Copilot

  • 03

    Bot-driven support

  • 04

    Chat widget

  • 05

    Unified agent workspace

  • 06

    Shared inbox

  • 07

    Intelligent routing

  • 08

    Skill-based routing

  • 09

    Proactive customer journeys

  • 10

    Multilingual conversations

  • 11

    Custom dashboards

  • 12

    Multiple SLA policies

  • 13

    Admin and analytics

What is Freshchat?

Customer wow starts with a chat

Freshchat is Freshworks' AI-powered omnichannel messaging platform for live chat and chatbot support.

Key capabilities

  • Freddy AI Agent for automated, bot-driven support.
  • Freddy AI Copilot for human agents.
  • Unified agent workspace and shared inbox.
  • Intelligent and skill-based routing.
  • Proactive customer journeys and multilingual conversations.

Plans

Freshchat has a free plan for up to 10 agents and paid Growth, Pro and Enterprise tiers, with Freddy AI as add-ons. It is a well-rounded AI chatbot and live chat solution for support teams.

Category
AI Chatbot
Pricing
Freemium
Company
Freshworks Inc.
Platform Access
1 feature

Use Cases

Where teams put it to work

  • 01

    Live chat support

  • 02

    Automated customer service

  • 03

    Proactive engagement

  • 04

    Omnichannel messaging

Workflow

How to use Freshchat?

  1. 01

    Start a 14-day free trial.

  2. 02

    Add the chat widget to your site or app.

  1. 03

    Set up Freddy AI Agent bots.

  2. 04

    Configure routing and channels.

Pros & Cons

Is Freshchat right for you?

Pros

4
  • Free plan
  • Strong routing
  • AI agent and copilot available
  • 14-day trial with no card

Cons

2
  • Freddy AI is a paid add-on
  • Monthly prices not shown

Pricing

Pricing for Freshchat

Freemium
  • Free – $0: up to 10 agents.
  • Growth – $19/agent/month billed annually.
  • Pro – $49/agent/month billed annually.
  • Enterprise – $79/agent/month billed annually.
  • Add-ons: Freddy AI Agent $49 per 100 sessions; Freddy AI Copilot $29/agent/month.

14-day free trial of Enterprise, no credit card needed.

Who is it for

Who is Freshchat for?

Support teams.SMBs and enterprises.Freshworks users.
FAQ

Frequently Asked Questions

Everything you need to know about Freshchat before you try it.

You get 14 days of Enterprise access and an alert before it ends, then you pick a plan or the account is suspended.

Upgrades apply instantly, and downgrades apply at the end of the term.

No. Cancellation takes effect after the term ends.

Reviews

Freshchat Reviews

Real experiences from people who use Freshchat. Share yours to help others choose the right tool.

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