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Grovers
AI Chatbot · Paid
Intercom Fin logo - AI Chatbot

Intercom Fin

Fin by Intercom is an AI customer agent for service, sales and ecommerce that resolves conversations across chat, email, voice, social and Slack, works with Intercom, Zendesk, Salesforce, HubSpot or Freshdesk, and is priced per outcome.

  • ai chatbot
  • intercom fin
  • customer support ai
  • ai agent
  • helpdesk
  • customer service automation
  • fin voice
  • zendesk integration
  • salesforce
  • outcome based pricing
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Updated Oct 9, 2026

Pricing Paid

Rating No reviews yet

Standout Features

What makes Intercom Fin stand out

  • 76% average resolution rate (per Intercom)
  • Works with any helpdesk
  • Pay per outcome
  • Voice, chat, email and social

Key Features

What’s in the toolkit?

  • 01

    AI customer agent

  • 02

    Fin for Service, Sales, Ecommerce and Success

  • 03

    Fin Flywheel

  • 04

    Fin Operator

  • 05

    Fin Voice

  • 06

    Procedures

  • 07

    Apex AI engine

  • 08

    API platform and data connectors

  • 09

    MCP

  • 10

    Insights and QA

  • 11

    Recommendations

  • 12

    Copilot for human agents

  • 13

    Intercom, Salesforce, Freshdesk, HubSpot and Zendesk integrations

What is Intercom Fin?

The highest performing customer agent

Fin is Intercom's AI customer agent. It gives customers fast, accurate answers 24/7 and works inside Intercom or on top of the helpdesk you already use. Intercom reports a 76% average resolution rate across 12,000+ customers.

What Fin does

  • Fin for Service, Sales, Ecommerce and Success.
  • Fin Flywheel to train, test, deploy and analyze.
  • Procedures for complex multi-step tasks.
  • Fin Voice for phone support.
  • Insights, QA and Recommendations to improve performance.

Works with your stack

Fin runs on chat, email, voice, social and Slack, integrates with Intercom, Salesforce, Freshdesk, HubSpot and Zendesk, and offers an API, data connectors and MCP. With outcome-based pricing and a free trial, Fin is a leading business AI chatbot for customer support.

Category
AI Chatbot
Pricing
Paid
Company
Intercom
Platform Access
1 feature

Use Cases

Where teams put it to work

  • 01

    Customer support automation

  • 02

    Sales qualification

  • 03

    Ecommerce order help

  • 04

    Customer success

  • 05

    Voice support

Workflow

How to use Intercom Fin?

  1. 01

    Start a free trial at fin.ai (no card needed).

  2. 02

    Connect your helpdesk and knowledge sources.

  3. 03

    Test Fin with simulated conversations.

  1. 04

    Deploy across chat, email or voice.

  2. 05

    Analyze and improve with Insights.

Pros & Cons

Is Intercom Fin right for you?

Pros

4
  • High resolution rates
  • Works on top of existing helpdesks
  • Only pay for outcomes
  • 14-day free trial

Cons

2
  • No free plan
  • Costs grow with volume

Pricing

Pricing for Intercom Fin

Paid
  • Fin AI Agent – $0.99 per outcome (50-outcome monthly minimum); qualifications $9.99 each.
  • Intercom helpdesk with Fin: from $0.99 per outcome plus $29/seat/month.
  • Pro add-on: from $100/month.
  • Copilot: $35/user/month.
  • Fin Voice: custom pricing.

14-day free trial with no credit card. Startups can get 93% off.

Who is it for

Who is Intercom Fin for?

Customer support teams.Ecommerce and SaaS businesses.Enterprises on ZendeskSalesforce or Intercom.
FAQ

Frequently Asked Questions

Everything you need to know about Intercom Fin before you try it.

You're only charged for one outcome per conversation, even if Fin takes multiple actions.

Fin integrates with any platform, whether you're using Intercom or another customer support solution.

Free trials require no credit card to sign up.

Every Pro workspace receives monthly credits, and the number of credits included scales with conversation volume.

Fin is an advanced AI agent that provides fast, accurate answers to customers 24/7.

Reviews

Intercom Fin Reviews

Real experiences from people who use Intercom Fin. Share yours to help others choose the right tool.

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