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AI Chatbot · Freemium
Tidio logo - AI Chatbot

Tidio

Tidio is AI customer service software built around the Lyro AI agent, with live chat, help desk and sales flows across website chat, email, WhatsApp, Instagram and Messenger, plus Shopify and WooCommerce integrations.

  • ai chatbot
  • tidio
  • lyro
  • live chat
  • customer service ai
  • ecommerce chatbot
  • shopify chatbot
  • help desk
  • whatsapp chatbot
  • sales automation
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Updated Oct 9, 2026

Pricing Freemium

Rating No reviews yet

Tidio preview - AI Chatbot

Standout Features

What makes Tidio stand out

  • Lyro AI agent for support
  • Shopify and WooCommerce order lookups
  • Live chat and help desk in one
  • Free plan available

Key Features

What’s in the toolkit?

  • 01

    Lyro AI Agent

  • 02

    Lyro Smart Actions

  • 03

    Product cards

  • 04

    Sales Flows

  • 05

    Help Desk

  • 06

    Live chat

  • 07

    Flows automation

  • 08

    Analytics

  • 09

    Custom AI agents

  • 10

    Email, WhatsApp, Instagram and Messenger channels

  • 11

    Shopify, WooCommerce and WordPress plugins

  • 12

    Browser, iOS, Android, Windows and Mac apps

What is Tidio?

AI customer service that automates support and proactively drives sales

Tidio combines an AI agent, live chat and a help desk in one tool, aimed especially at ecommerce but also used by SaaS, services, education and finance businesses.

Meet Lyro

  • Lyro AI Agent answers from your approved sources.
  • Lyro Smart Actions check order status and tracking with Shopify or WooCommerce.
  • Product cards recommend catalog items.
  • Human handoff with full chat history.

Support and sales together

Tidio adds Sales Flows, Flows automation, a shared help desk, live chat and analytics, with apps for browser, iOS, Android, Windows and Mac. A free plan and low-cost Starter make Tidio a popular small-business AI chatbot.

Category
AI Chatbot
Pricing
Freemium
Company
Tidio
Platform Access
1 feature

Use Cases

Where teams put it to work

  • 01

    Ecommerce support

  • 02

    Order status questions

  • 03

    Product recommendations

  • 04

    Lead generation

  • 05

    Small-business live chat

Workflow

How to use Tidio?

  1. 01

    Sign up free at tidio.com (no card needed).

  2. 02

    Add the chat widget or install the Shopify/WooCommerce app.

  3. 03

    Train Lyro on your FAQs and help content.

  1. 04

    Connect channels like email and WhatsApp.

  2. 05

    Monitor conversations and analytics.

Pros & Cons

Is Tidio right for you?

Pros

4
  • Free plan
  • Strong ecommerce integrations
  • Easy setup with no card
  • Apps on every platform

Cons

2
  • Lyro conversations are limited per plan
  • Advanced tiers are priced by usage

Pricing

Pricing for Tidio

Freemium
  • Free – $0: 50 billable conversations, first 50 Lyro conversations free.
  • Starter – $24.17/month: 100 conversations.
  • Growth – from $49.17/month: 250 to 2,000 conversations.
  • Plus – from $300/month plus usage.
  • Premium: contact sales.
  • Add-ons: Lyro from $32.50/month, Flows from $24.17/month.

Annual billing gives 2 months free; 7-day trial on Starter and Growth.

Who is it for

Who is Tidio for?

Ecommerce stores.Small and mid-sized businesses.Support and sales teams.
FAQ

Frequently Asked Questions

Everything you need to know about Tidio before you try it.

No credit card is required, and you can set up in minutes.

Yes. Lyro suggests catalog items as product cards with prices and links.

Yes. With Shopify or WooCommerce connected, it checks order status and tracking.

Lyro answers only from approved sources and otherwise hands the conversation to your team with full history.

No. Tidio also serves SaaS, services, education and finance businesses.

Reviews

Tidio Reviews

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