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AI Chatbot · Paid
Zendesk AI logo - AI Chatbot

Zendesk AI

Zendesk AI powers autonomous AI agents for messaging, email and voice plus Copilot for human agents, with intelligent triage, AutoQA and knowledge tools, included in Zendesk Support and Suite plans and priced per automated resolution.

  • ai chatbot
  • zendesk ai
  • customer service ai
  • ai agents
  • helpdesk
  • copilot
  • autoqa
  • ticketing
  • omnichannel support
  • enterprise
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Updated Oct 9, 2026

Pricing Paid

Rating No reviews yet

Zendesk AI preview - AI Chatbot

Standout Features

What makes Zendesk AI stand out

  • Autonomous AI agents for messaging, email and voice
  • Copilot for human agents
  • 80 languages
  • Pay per automated resolution

Key Features

What’s in the toolkit?

  • 01

    AI agents for messaging, email and voice

  • 02

    Copilot

  • 03

    Admin Copilot

  • 04

    Knowledge graph

  • 05

    Quality Assurance (AutoQA)

  • 06

    Action Builder

  • 07

    App Builder

  • 08

    Intelligent triage

  • 09

    Auto Assist

  • 10

    Generative search

  • 11

    Generative AI for voice

  • 12

    80 languages

  • 13

    Forethought AI agents

What is Zendesk AI?

Self-improving AI agents built for resolution

Zendesk AI is the intelligence behind Zendesk's Resolution Platform, combining AI agents that resolve customer issues with AI tools for human agents and admins.

AI across the service journey

  • AI agents for messaging, email, voice and any platform.
  • Copilot and Admin Copilot.
  • Knowledge graph and generative search.
  • Quality Assurance (AutoQA).
  • Action Builder, App Builder and intelligent triage.

Enterprise grade

Zendesk AI agents support 80 languages and use OpenAI with zero data retention or models hosted on Azure, Bedrock or GCP. Zendesk also acquired Forethought, whose AI agents are now part of the offer, making it a leading enterprise AI chatbot for support.

Category
AI Chatbot
Pricing
Paid
Company
Zendesk, Inc.
Platform Access
1 feature

Use Cases

Where teams put it to work

  • 01

    Automating support tickets

  • 02

    Agent assistance

  • 03

    Quality assurance

  • 04

    Omnichannel customer service

Workflow

How to use Zendesk AI?

  1. 01

    Start a 14-day trial of Zendesk Suite.

  2. 02

    Connect knowledge sources.

  3. 03

    Set up AI agents for your channels.

  1. 04

    Enable Copilot for your team.

  2. 05

    Review resolutions and QA.

Pros & Cons

Is Zendesk AI right for you?

Pros

4
  • Deep helpdesk integration
  • Strong enterprise security
  • Many languages
  • 14-day free trial

Cons

2
  • Per-agent plus per-resolution costs add up
  • Best features on higher Suite tiers

Pricing

Pricing for Zendesk AI

Paid
  • Support Team – $19/agent/month annually ($25 monthly): 5 automated resolutions per agent.
  • Suite Team – $55 annually ($69 monthly).
  • Suite Professional – $115 annually ($149 monthly).
  • Suite Enterprise + Copilot: contact sales.
  • Add-ons: Copilot $50/agent/month; extra automated resolutions $1.50–$2.00 each.

14-day free trial of Suite Professional.

Who is it for

Who is Zendesk AI for?

Support teams of all sizes.Enterprises with high ticket volume.Existing Zendesk customers.
FAQ

Frequently Asked Questions

Everything you need to know about Zendesk AI before you try it.

It's the intelligence powering Zendesk's Resolution Platform: AI tools for agents and admins plus AI agents that automate customer interactions.

Autonomous systems designed to understand and resolve complex customer issues on any channel.

AI agents are included in Suite and Support plans, and you pay per automated resolution solved without escalation to a human.

80 languages at native fluency, switching automatically.

Zendesk uses a modular setup with OpenAI (zero data retention) or models hosted on Azure, Bedrock or GCP.

Reviews

Zendesk AI Reviews

Real experiences from people who use Zendesk AI. Share yours to help others choose the right tool.

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